A clear, consistent path to support.
From your first message to a regular weekly session, here's what to expect.
Initial contact
Fill in our enquiry form. Tell us how you'd like us to contact you and anything you'd like us to know.
Online assessment
You'll be offered an online assessment to discuss your needs and availability. Please bring benefit letters or proof of income.
Matching
We'll match you with a therapist we feel will be suitable for you.
Weekly sessions
We reserve the same time for you each week, so you have a consistent and reliable space to work on your goals.
Consistency gives the best results.
We ask for weekly attendance. We don't offer fortnightly, monthly or sporadic sessions, because consistent therapy gives the best results.
- The same day and time, reserved for you each week
- Long-term and open-ended, for as long as you need it
- In person in Faversham or Herne Bay, or online face to face
- Online sessions need only a smartphone or computer and internet access
- Fees on a sliding scale, starting at £20
Good to know.
Who will my therapist be?
Most of our therapists are skilled, experienced trainee counsellors and psychotherapists, supervised by experienced professionals. They are fully insured, DBS certified and members of the BACP or UKCP. Qualified therapists are also available at a higher price point.
How much will it cost?
Sessions are on a sliding scale based on your yearly household income, from £20 to £50. Over £50k, the fee is discussed at your assessment. See our fees page.
What should I bring to my assessment?
Please bring any benefit letters or proof of income so we can agree your fee. If you're in substantial debt, we'll take this into consideration.
Can I come to you from another service?
Yes. Our enquiry form asks whether you're moving from another service, so we can understand your journey so far.
Do you offer EMDR?
Yes, we offer low-cost EMDR sessions. Read more in Understanding EMDR.
Is this an emergency service?
No. If you're in crisis, please call 999, NHS 111 (option 2 for mental health) or Samaritans on 116 123, any time.
Ready to take the first step?
Send us a short enquiry and we'll arrange your online assessment.